Returns & Exchanges
At Biqu Equipment, we stand behind the precision of our 3D printing components and electronics. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate a Request
Contact our technical support team via the help portal with your order number and a brief explanation of the issue or reason for return.
Technical Assessment
For electronic components and hardware, our engineers may provide remote troubleshooting to determine if the issue is a firmware configuration or a physical defect.
Secure Packaging
Once approved, pack the item securely in its original anti-static packaging and box to ensure the delicate electronic components are protected during transit.
Shipping and Refund
Affix your provided return label and drop the package at an authorized carrier; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing